Category Archives: Selling

Customer Feedback and Sales: How to Use Client Insights to Boost Sales Performance

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In the world of sales, understanding your customer is the cornerstone of success. But how do you bridge the gap between what you think your customers want and what they actually need? Welcome back to “Best Salesman,” where today we’re diving into the power of customer feedback and how it can be a game-changer in boosting your sales performance.

The Value of Customer Feedback:
Customer feedback is an invaluable resource for any salesperson. It provides direct insights into what your clients appreciate about your product or service, what challenges they’re facing, and what improvements they desire. This feedback can guide your sales strategy, product development, and customer service approach, aligning your offerings more closely with customer needs.

1. Collecting Customer Feedback:

  • Surveys and Questionnaires: Use tools like SurveyMonkey or Google Forms to create and distribute surveys that ask targeted questions about your customers’ experiences.
  • Interviews and Focus Groups: Conduct one-on-one interviews or organize focus groups to delve deeper into customer opinions and preferences.
  • Social Media and Online Reviews: Monitor social media channels and online review sites to gather unsolicited feedback and understand public sentiment towards your brand.

2. Analyzing Feedback for Actionable Insights:

  • Identify Patterns and Trends: Look for common themes in the feedback to determine areas for improvement or potential market opportunities.
  • Segment Feedback: Break down the feedback by customer demographics, purchasing behavior, or product usage to tailor your sales and marketing strategies effectively.

3. Implementing Changes Based on Feedback:

  • Product or Service Improvements: Use feedback to refine your offerings, addressing common complaints or incorporating suggestions that can enhance user satisfaction.
  • Personalize Your Sales Approach: Adjust your sales pitch and communication based on the preferences and feedback of different customer segments.
  • Training and Development: Use customer insights to identify areas where your sales team can improve, focusing on training programs that enhance their skills in those areas.

4. Communicating Changes to Customers:
Let your customers know that their feedback has been heard and acted upon. This not only improves customer satisfaction but can also turn neutral or dissatisfied customers into loyal advocates.

5. Measuring the Impact of Feedback on Sales Performance:

  • Track Sales Metrics: Monitor changes in sales volume, repeat business, and customer retention rates after implementing feedback-driven changes.
  • Customer Satisfaction Scores: Use metrics like Net Promoter Score (NPS) to gauge customer satisfaction and loyalty over time.


Leveraging customer feedback is not just about identifying flaws; it’s about fostering a culture of continuous improvement and customer-centricity. By actively listening to your clients and adapting based on their insights, you can enhance your sales performance, build stronger relationships, and set yourself apart in a competitive market. Stay tuned to “Best Salesman” for more strategies that help you excel in the art of sales.

Time Management and Productivity Hacks for Salespeople: Maximizing Your Sales Potential

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In the fast-paced world of sales, managing your time efficiently isn’t just a skill—it’s a necessity. With targets to meet and competition always on your heels, productivity becomes your best ally. Welcome back to “Best Salesman,” where we delve into the strategies that not only make you a better salesperson but a master of your time. Today, we’re exploring top time management and productivity hacks specifically designed for salespeople.

1. Prioritize Your Tasks: The Eisenhower Matrix
Begin by categorizing your tasks into four quadrants: Urgent and Important, Important but Not Urgent, Urgent but Not Important, and Neither Urgent nor Important. This method, also known as the Eisenhower Matrix, helps you focus on what truly moves the needle—closing deals and nurturing key relationships.

2. Time Blocking: Master Your Calendar
Dedicate blocks of time to specific activities. For instance, set aside uninterrupted time for prospecting, follow-ups, and client meetings. Time blocking prevents the day from slipping away and ensures that critical tasks receive the attention they deserve.

3. Leverage Technology: Automate and Streamline
Use CRM systems to automate follow-ups, schedule meetings, and keep track of client interactions. Tools like scheduling links can eliminate the back-and-forth often required to find a mutually agreeable time, freeing you up to focus on selling.

4. The Power of ‘No’
Learn to say no to tasks and meetings that don’t align with your sales goals. While it’s important to be a team player, safeguarding your selling time is crucial for hitting your targets.

5. The Two-Minute Rule
If a task takes less than two minutes, do it immediately. This rule, popularized by productivity guru David Allen, helps keep minor tasks from piling up and distracting you from more significant sales activities.

6. Take Advantage of Peak Performance Times
Identify when you’re most alert and productive during the day and schedule your most challenging tasks for these times. For most people, this is usually in the morning, making it an ideal time for prospecting or strategic planning.

7. Continuous Learning and Reflection
End each day with a brief reflection on what you achieved and what could have gone better. Use this insight to plan your next day, ensuring that you’re always moving towards your sales goals.

8. Break Tasks into Smaller Steps
Large tasks can seem overwhelming. Break them down into smaller, manageable steps. This approach can make it easier to start tasks and maintain momentum.

9. Limit Multitasking
While multitasking might seem efficient, it often leads to lower quality work and longer completion times. Focus on one task at a time for better results.


Efficient time management and productivity are pivotal for success in sales. By incorporating these hacks into your daily routine, you can not only meet but exceed your sales targets, all while keeping burnout at bay. Remember, being productive isn’t about being busy—it’s about being strategic with the time you have. Stay tuned to “Best Salesman” for more insights that help you stand out in the competitive world of sales.

Negotiation Skills for Sales Professionals: Tips and Techniques for Closing Deals

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Negotiation is an art form, especially in the world of sales. As part of our ongoing series at “Best Salesman,” today we delve into the nuances of negotiation, offering practical tips and techniques to help you close deals more effectively and build lasting client relationships.

1. Understanding the Art of Negotiation:
Negotiation in sales is more than just haggling over prices; it’s about finding a mutually beneficial solution that satisfies both parties. It involves understanding needs, empathizing, and strategically working towards a win-win outcome.

2. Preparation is Key:

  • Know Your Product: Be thoroughly knowledgeable about your product or service. Anticipate potential questions or objections.
  • Understand Your Client: Research your client’s business, needs, and pain points. Tailoring your approach based on this understanding can significantly impact the negotiation process.

3. Effective Communication:

  • Clear and Concise: Communicate your points clearly and avoid jargon. Be direct yet polite.
  • Active Listening: Pay close attention to what the client says, and respond to their specific concerns. This shows respect and helps you tailor your responses more effectively.

4. Building Rapport:

  • Connect on a Personal Level: Find common ground to create a connection beyond business. This can make negotiations smoother.
  • Trustworthiness: Be honest and transparent. Trust is a critical component in negotiations.

5. The Power of Empathy:
Understanding and acknowledging your client’s perspective can be a game-changer. This doesn’t mean you agree with them but showing that you understand their position helps in finding a common ground.

6. Flexibility and Creativity:

  • Flexible Mindset: Be willing to adapt your approach. Rigidity can be a deal-breaker.
  • Creative Solutions: Sometimes, thinking outside the box can resolve sticking points in negotiations.

7. Handling Objections:

  • Stay Calm: Maintain your composure even when faced with difficult objections.
  • Problem-Solving Approach: Treat objections as opportunities to further understand and solve the client’s problems.

8. Closing the Deal:

  • Summarize Key Points: Before closing, summarize the benefits and value of your proposal.
  • Clear Call to Action: Be clear about the next steps. Ambiguity can lead to uncertainty and lost deals.

9. Learning from Experience:

  • Reflect on Past Negotiations: Analyze what worked and what didn’t. Continuous learning is essential for improvement.
  • Seek Feedback: Constructive feedback from clients or colleagues can provide valuable insights.

10. Staying Ethical:
Always maintain high ethical standards. Winning a negotiation should never come at the cost of integrity or professional ethics.


Mastering negotiation skills is vital for any sales professional looking to excel in their career. It’s about striking the right balance between assertiveness and empathy, preparation and flexibility. By applying these tips and techniques, you can enhance your ability to close deals effectively and build long-term client relationships. Keep following “Best Salesman” for more insights and strategies to advance your sales career.

Digital Sales Strategies: Leveraging Social Media and Online Platforms for Sales Success

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In today’s fast-paced digital world, the art of selling has transcended traditional methods, embracing the vast potential of the digital landscape. Welcome to another insightful entry on “Best Salesman,” where we explore cutting-edge strategies for sales success. Today’s focus is on harnessing the power of social media and online platforms to skyrocket your sales.

1. Embracing the Digital Shift:
The first step is acknowledging the immense potential of digital platforms. With billions of users worldwide, social media and online platforms offer a vast audience for your products or services, along with unparalleled targeting capabilities.

2. Building a Strong Online Presence:

  • Consistent Branding: Ensure your online presence reflects your brand’s identity consistently across all platforms.
  • Engaging Content: Create content that resonates with your audience – informative blog posts, engaging videos, and eye-catching graphics.

3. Utilizing Social Media Platforms:
Each social media platform offers unique advantages for sales:

  • LinkedIn: Ideal for B2B sales, networking, and establishing thought leadership.
  • Facebook and Instagram: Great for B2C sales, showcasing products, and running targeted ad campaigns.
  • X(Twitter): Effective for real-time engagement, customer service, and brand visibility.

4. Harnessing the Power of SEO:
Search Engine Optimization (SEO) is critical for increasing visibility online. Use relevant keywords, optimize your website content, and maintain an active blog to improve your search engine rankings, driving more traffic to your site.

5. Leveraging Email Marketing:
Email marketing remains a powerful tool for direct sales communications. Personalize your emails, segment your audience, and provide valuable content to nurture leads and convert them into customers.

6. Engaging with Customers Online:

  • Prompt Responses: Respond quickly to queries and comments on social media and your website.
  • Community Building: Create and nurture online communities around your brand. Engage in discussions, provide valuable insights, and establish a loyal customer base.

7. Utilizing Online Reviews and Testimonials:
Positive reviews and testimonials are incredibly persuasive. Encourage satisfied customers to leave reviews on your website and social media platforms.

8. Exploring E-commerce and Online Marketplaces:
If applicable, sell your products on e-commerce platforms or marketplaces. These platforms can expand your reach and provide an easy, accessible shopping experience for customers.

9. Analyzing Data for Improved Strategies:
Digital platforms provide a wealth of data. Use analytics tools to track performance, understand customer behavior, and refine your sales strategies accordingly.

10. Staying Up-to-Date with Digital Trends:
The digital landscape is ever-evolving. Stay informed about the latest trends and technologies to keep your strategies fresh and effective.

Digital sales strategies are no longer just an option; they are a necessity in the modern sales landscape. By effectively leveraging social media and online platforms, you can expand your reach, engage more effectively with customers, and drive significant sales growth. Stay tuned to “Best Salesman” for more insights into mastering the art of sales in the digital age.

Effective Communication Skills: Mastering Verbal and Non-Verbal Selling Techniques

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In the dynamic world of sales, the ability to communicate effectively is paramount. Welcome back to “Best Salesman,” where we explore the key skills that make a great salesperson. Today, we’re focusing on mastering both verbal and non-verbal communication techniques to enhance your sales effectiveness.

The Power of Words: Mastering Verbal Communication

  1. Clarity and Conciseness:
    The essence of good verbal communication in sales is delivering your message clearly and concisely. Avoid jargon and complex language. Your goal is to make the client understand the value of your product or service quickly and clearly.
  2. Active Listening:
    Effective communication is not just about speaking well – it’s also about listening. Active listening involves paying full attention to the client, acknowledging their concerns, and responding thoughtfully. This builds trust and shows that you value the client’s needs and opinions.
  3. Persuasive Language:
    Using persuasive language without being pushy is an art. Focus on how the product or service can solve the client’s problem or improve their situation. Use positive language, and highlight benefits over features.

The Silent Salesman: Mastering Non-Verbal Communication

  1. Body Language:
    Your body language speaks volumes about your confidence and sincerity. Maintain good posture, make appropriate eye contact, and use gestures to emphasize points. Be aware of your client’s body language too, as it can give you insights into their thoughts and feelings.
  2. Facial Expressions:
    A genuine smile can be a powerful tool in creating a friendly, approachable demeanor. However, ensure that all your facial expressions align with the message you’re conveying for authenticity.
  3. Tone of Voice:
    The tone of your voice can significantly impact how your message is received. Modulate your voice to convey enthusiasm, seriousness, or empathy, depending on the situation and the client’s mood.

Technological Tools in Verbal and Non-Verbal Communication:
In today’s digital age, sales communication often occurs over phone calls, video conferences, and online presentations. Mastering these platforms involves understanding how to convey verbal and non-verbal cues effectively, even when not in person.

Practical Tips for Improving Communication Skills:

  1. Practice and Feedback:
    Regular practice and seeking feedback from peers or mentors can significantly improve your communication skills. Role-playing sales scenarios can be particularly beneficial.
  2. Continuous Learning:
    Keep updating your knowledge about effective communication strategies and apply them in your interactions. Reading, attending workshops, and observing successful salespeople are great ways to learn.
  3. Adapting to Different Clients:
    Adapt your communication style to suit different clients. Some may prefer a more formal approach, while others might respond better to a casual conversation.

Effective communication is the cornerstone of successful sales. By mastering both verbal and non-verbal techniques, you can build better relationships with clients, effectively convey the value of your products or services, and ultimately close more deals. Keep honing these skills, and watch your sales performance soar. Stay tuned to “Best Salesman” for more insights into becoming the best in the business.

Top 10 sales techniques and strategies

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Sales is a critical part of any business, as it directly impacts revenue generation. A successful salesperson must be knowledgeable, confident, and equipped with the right techniques and strategies. Here are the top ten sales techniques and strategies that will help you become a successful salesman:

  1. Know Your Product: Understanding the features and benefits of the product you are selling is crucial. You need to be able to articulate the value it brings to your clients, and how it solves their problems.
  2. Build Relationships: Building a relationship with your clients is key to making a sale. Listen to their needs, show genuine interest, and follow up with them regularly.
  3. Identify Pain Points: Understanding your clients’ pain points can help you tailor your approach and effectively present your solution.
  4. Ask Questions: Asking questions is an effective way to engage with your clients and understand their needs. This information can then be used to customize your sales pitch and provide relevant solutions.
  5. Empathize: Empathy is the ability to understand and share the feelings of others. Salespeople who demonstrate empathy are better able to connect with their clients and build trust.
  6. Present the Benefits: Focus on the benefits of your product or solution, rather than just its features. Highlight the impact it will have on your clients’ lives and businesses.
  7. Handle Objections: Objections are a natural part of the sales process. Anticipate potential objections and have effective responses ready.
  8. Close the Sale: Closing the sale is the final step in the sales process. Be confident and clear in your delivery, and ask for the sale in a polite and professional manner.
  9. Follow Up: Following up with clients is important for maintaining relationships and ensuring repeat business.
  10. Continuously Improve: Sales is a dynamic process, and it is important to continuously improve and update your techniques and strategies. Stay up to date with industry developments and incorporate best practices into your approach.

In conclusion, these top ten sales techniques and strategies are designed to help you become a successful salesman. Remember, success in sales is a combination of preparation, practice, and perseverance.

Get a Mentor to become a Great Salesman

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We all want to excel in life but sadly only few are able to make to the pinnacle. It is undoubtedly their hard work that pays. No can reap the sweet fruit without having worked hard for it and so have the men and women who have managed to get to the top has gone through rigorous hardships in life. When you are going through a lot of hardships, you feel like giving it up but there is one thing that can keep you going and that is a source of inspiration. If you have a mentor in life who is guiding you all the way then the path of success may not be so painful. You will have someone that you know will help you come out of difficulties, who will show you the right way to do things and who will inspire you when you feel completely down and frustrated with how things are shaping up in your life.

Especially when you want to become a great salesman, it would be very difficult to reach the top without the help of a mentor. Salesmanship is not everybody’s cup of tea and people with exceptional persuading qualities are able to survive in the market. Still at times they find it hard to combat certain situations and feel like giving it up. This is when a mentor comes handy. With loads of his/her experience, he/she can guide you how to hone your skills and what you can do better to improve your selling technique. They are the ones who can see your plus and minuses and can guide you accordingly.

Finding a proper mentor may be difficult but you have to keep the search on till the time you hit upon someone whom you find can help you achieve your goal. Few things that one should see in a person to consider him/her as their mentor are as follows.

A person who can understand you:-

It is very crucial for your mentor to know you properly before he/she starts mentoring you. A mentor should be aware of your strengths and weaknesses and should work hard to inspire you to take care of your weaknesses and concentrate more on your strengths. We all have weaknesses in life but someone who can overcome his weakness and stress more on his strengths can taste success. It is futile to spend time working on your weaknesses, rather work hard on your strengths keeping your weaknesses at bay and never allowing them to become a barrier for your growth.

The mentor should know the industry well:-

Your mentor should be someone who has loads of experience in selling things. He/she may not be an ace salesperson but that does not disqualify him/her to become a good mentor. The person can with his/her experience can mold you and make you a better salesman. He/she should be able to guide you in the different phases of becoming a great salesman.

It is important to understand that a great salesman does not mean an ace salesman but it means a person who can sell things by understanding the need of the client.

Product Knowledge is a key to be a successful salesman

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To become someone successful in life, you need to go through a lot of struggle and hardships in life. Nothing will come easily at your doorstep. Continuous struggle is the only way by which you can attain a successful career. When it comes to become a successful salesman the effort increases. You got to sacrifice a lot of things in life and only focus on your skill. Becoming a successful salesman is perhaps the hardest profession. It is not easy to sell something to an unknown person. It is rather difficult to get someone’s attention towards you and once you have it, you got to exceptionally good to pitch the product that you want to sell. At times, people may not feel the need of your product or service but somewhere down the line, the thing you are selling plays an important part in their life that they are unaware of. You got to make them aware of the importance of your stuff to them in their life. They may never find it important as long as they feel the need for it. It should be you who will work as an eye opener to them making them realize the importance of the product or service in their lives.

One very important thing that plays a crucial role to become a successful salesman is the product knowledge of the salesman. If the salesman knows what he is selling and how important it is in a person’s life, he/she may not find it difficult to create a need in the mind of the prospect. The salesman only has to convince the prospect that not having the product can have serious ramifications in his life and he can protect his interest by buying the product from him.

A salesman should also keep an eagle’s view on the competitor’s product and services. It is not just him who is selling things. There are many other men and women who are in the same profession and are selling competitive products. Therefore, he should be in a position to counter a prospect when the prospect starts comparing his product with the product of some other company. This means that the salesman should not only learn about his product but also have to study what the competitors are selling and how better they are in terms of their quality. Also need to check on the features they competitors are offering and what strategy you can follow to counter those features.

Alternatively, innovation is something that helps the salesman in selling the product. A salesman is the eye and ears of the company he is representing. Therefore, if at all he gets to know of something that is superior to what he is selling, he can make a note of it and inform his company about it. Concurrently, he should also make a note of customer’s grievances or complaints that they had with a particular product. He can let the company know about such grievances and thus make things better for the end users.

Become a customer care machine

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When we have problems with things we depend on someone who can help us fix it. Moreover, when we buy a product that is new to us and we are learning to use the stuff, it becomes all the more important for us to find someone who can help us with our queries. In case, if any of the product stops working, we need to speak with somebody who can walk us through the ways to get the thing back in business. In situations like these, we see the need of a customer care professional to be very essential. It is not possible to go all the way to the shop to see what went wrong with the product. It will only increase your cost. It will be rather ideal to talk to a person who knows how you can fix the problem and in case if the product needs some special check then he/she can arrange someone to your place that can get the problem resolved.

Other than this, in the world of online shopping you buy things from all over the world. So if you have bought something from an alien country and need help, you just can’t go there to fix the problem. In such scenarios, a customer care professional becomes handy. All you have to do is call the customer care number and talk to a person. Talk about the problem and see how they help you to fix the issue.

Few essentials are required to become a good customer care professional.

Ability to listen and understand the problem:-

In order to become a good customer care professional, you need to be a good listener. Be patient and hear out the issue. Understand the problem well before you start giving solutions. Often we begin to assume things even before we have heard the entire problem of the customer. That can go completely against us. It may irate the customer and he may decide to give upon the product or service. If you hear the problem well at one go and are able to understand it clearly, then you can start thinking of the available solutions and can also suggest some alternatives. This may make the customer happy.

Be quick to response:-

Here you have to remember that the person calling you can’t see you and therefore if you are late in responding to the customer then he may feel neglected and this may make him irate. Therefore, you should be always quick to respond to his questions/problems. If it is an ongoing issue, you should be apologetic for the situation and inform the customer about the expected time when the issue will get resolved.

Have a through product knowledge:-

Having good product knowledge is the key element of this business. If you know the in and out of the product and are confident that you will be able to solve the problem; it won’t take long to come with a solution. You can give numerous alternatives that will help the customer fix the issue.

Top Five Indispensable Benefits of Salesmanship

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Merchandising regards as salesmanship and many of us think personal selling is about influencing technique. It has the capacity to turn a prospective buyer in to a client. There is no confusion that persuasion is the key skill of every seller. Are you a budding salesman? If ‘yes’, then this article will surely help you to boost your career with the quality of salesmanship or personal selling.

Most of the marketing departments have more than one person to advertise salesmanship. It is a huge responsibility and if it is controlled by one salesman, then the company’s growth chart falls down automatically. Personal selling is the principal factor of marketing which helps the manufacturing organisations to earn more and more revenue. Salesmanship is a knack of trading products and services. This art induces the punters to procure the commodity. In today’s contemporary competitive business world, application and significance of salesmanship is gradually augmenting. In the manufacturing and distributing industries, salesperson plays an important role. Personal selling is accepted as the universal marketing strategy because it contributes a lot in developing country’s economic condition. Some of the marketing professors stated, “It is the ability to persuade people to buy goods or services at a profit to the seller and benefit to the buyer”.

Advantages of Personal Selling for the Customers

  • It enables the punters to get quality commodity in reasonable price.
  • This helps the customers to express their grievances and suggestions to the sellers which in turn assist the manufacturing companies to rectify their mistakes.
  • This salesmanship technique facilitates the consumers to choose their best products according to their taste and requirements.
  • A salesman performs as a friend or guide to the purchasers. It helps the consumers to gain knowledge of any novel product.

Benefits of Salesmanship for the Businessmen

  • Personal selling boosts the brand image of a company and its products and services. In other words, we can say that a salesman works as the ears and eyes of the manufacturers.
  • It gives the opportunity to the makers to perk up their product’s quality, package and design. The sellers come to know about their lacking products by the feedback of the customers.
  • This salesmanship updates the traders with latest market value and encourages them to participate in this competitive business world.
  • The incessant demand created by this promotional technique aids in lessening the seasonal instability in requirement.
  • It facilitates the merchants to protect the economies’ profits of degree and advertising.
  • It gives scope to the novice businessmen to promote their new products in the souk.
  • Salesmanship assists in finding the potential purchasers and generates demand by earning the confidence of the punters.

Salesmanship is not only beneficial for the traders and consumers but also helpful for our modern society. It is considered as the pillar of all business activities. Government of every nation always focuses on personal selling because it helps in augmenting their revenues. It reduces the risk of inflation and generates employment opportunities for the youngsters. So, in the concluding lines, we can say confidently that if you want to expand your business, apply salesmanship and become an eye witness of this effective marketing strategy.